This session explores what truly empathic leadership looks like—and why it’s a commercial advantage, not a soft skill. Belinda challenges the myth that empathy means ‘being nice’, and instead shows how human-centred leadership drives performance, trust, and long-term impact.
This talk explores how AI can enhance empathy—not replace it. Belinda shares her experience in companies training AI & LLM’s to pick up emotional cues, support human responses, and avoid the trap of scripted, soulless interactions. Belinda offers practical tips about using tech to bring more humanity back into our work.
Belinda helps leaders tackle the conversations they often avoid—from delivering bad news to setting boundaries—with clarity and empathy. Sharing behavioural tools like emotional labelling and message framing, Belinda helps teams speak truthfully whilst building trust. It’s about replacing silence and spin with courage and connection.
