We are a consultancy that puts empathy to work. By combining the power of empathy and AI, we help companies transform how they serve customers and support colleagues. Our programmes deliver commercial results: higher Net Promoter Score, a reduction in complaints, and teams who feel seen, valued, and heard.
OUR CLIENTS
Our 12 or 20 week programmes will supercharge the empathy in your communications and culture.
Our Training Programmes use empathy and AI to improve customer service and reduce complaints in call centres.
Our speeches and workshops weave empathy and AI into the fabric of your culture, boosting performance and transforming leadership.
"For anyone who works with The Empathy Business they will get a very frank assessment of how empathic their business is but with a strong commercial edge. They are able to identify the commercial opportunities from the insights they bring.
I have no hesitation in recommending The Empathy Business."
"The Empathy Business delivered a training programme in our call centres in 2024-2025. Their approach was different to traditional training and has led to impressive results, with Ombudsman complaints significantly down. The team’s ability to deliver empathy across our customer-facing teams has had a significant impact on both customer satisfaction and commercial outcomes and I value their innovative, effective approach."
"Hosting The Empathy Business’ session was an absolute pleasure. They provided the perfect blend of thought-provoking insights and real-world practicality."
"The Empathy Business was very inspiring and crucial for MF Brands Young Talents to understand the power of empathy in the performance of our business."
"The Empathy Business delivered a series of very insightful workshops and it has given me a lot to take away and work on with the team here."